Sona101 app's Terms and Conditions — The Complete Guide for Members

01 Introduction & Definitions

Sona101 app (hereinafter referred to as the "Platform" or "we") is an online gaming and betting platform for Bangladeshi players. These Terms and Conditions ("Terms") constitute a legally binding agreement between sona101 app and all registered members ("you" or "User").

The following key terms used in these Terms and Conditions are defined below:

• "Member" or "User": Any individual who has registered on sona101 app or is using the platform.
• "Account": Your personal registered profile on sona101 app.
• "Wallet": The virtual funds held in your account.
• "Bonus": Various promotional benefits offered by sona101 app.
• "Wagering Requirements": A required amount must be wagered before bonus funds can be withdrawn.

By accessing sona101 app or creating an account, you automatically agree to these Terms. If you do not agree with any part of these Terms, please discontinue use of the platform.

02 Eligibility & Registration

The following conditions must be met to register and participate on sona101 app:

• You must be at least 18 (eighteen) years of age. sona101 app strictly prohibits underage gaming.
• You are of sound mind and capable of making your own decisions.
• You are playing in your own name and using your own funds — not on behalf of anyone else.
• You do not reside in a country or region where online gaming is completely prohibited.

You must provide accurate and truthful information during registration. If false information is used to register, sona101 app reserves the right to close the account and forfeit funds at any time. Each person may open only one account. Multiple accounts ("multi-accounting") are strictly prohibited.

03 Account Management

Keeping your sona101 app account secure is entirely your responsibility. Never share your password or login credentials with anyone.

• If you suspect unauthorized access to your account, contact sona101 app support immediately.
• Identity verification may be required to update account details such as name, date of birth, or address.
• Sona101 app may deactivate inactive accounts (no activity for 12 months).
• Selling, transferring, or renting your account to a third party is strictly prohibited.

As part of the KYC (Know Your Customer) verification process, sona101 app may request identity documents, proof of address, or payment method documentation at any time. Failure to provide this information may result in withdrawal delays.

04 Deposit & Payment

Sona101 app supports a range of Bangladeshi payment methods, including bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT).

• Minimum deposit amounts and maximum limits may vary depending on the payment method.
• All deposits must be made from your own payment account — not from a third-party account.
• Successfully verified deposits are generally credited to your wallet within a few minutes.
• If a deposit fails for any reason, please contact support.

Sona101 app strictly adheres to Anti-Money Laundering (AML) policies. If suspicious financial activity is detected, funds may be held pending investigation and the relevant authorities may be notified.

05 Bonuses & Promotions

Sona101 app offers a range of bonuses and promotions for both new and existing members. Each bonus comes with specific terms that must be read before claiming.

• Wagering Requirements: Most bonuses require you to wager the bonus amount at a specified multiplier (e.g., 30x) before a withdrawal can be made.
• Validity: Each bonus has a set expiry period. Any unused bonus will be cancelled once it expires.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Abuse: Bonus system abuse (arbitrage, use of multiple accounts) is prohibited.

Sona101 app reserves the right to cancel bonuses and suspend accounts if any member is found to be abusing the bonus system.

06 Gaming Rules

Each game on sona101 app has its own rules, which should be reviewed before play begins. All game outcomes are determined by a certified Random Number Generator (RNG), ensuring complete fairness.

• If a game round cannot be completed due to a technical issue, the amount wagered in that round will be refunded to your wallet.
• If you are disconnected from a game due to an internet outage, the result of any round already in progress will be recorded on the server.
• In Live Casino games, the dealer's decision is final.
• If an event is cancelled in Sports Betting, the wagered amount will be refunded.

Any dispute regarding a game outcome must be reported to sona101 app support within 72 hours. Claims submitted after this period will not be accepted.

07 Withdrawal Policy

Withdrawing funds from sona101 app is subject to certain requirements. Please ensure the following conditions are met before submitting a withdrawal request:

• Your KYC verification must be completed.
• Withdrawals are generally processed back to the same payment method used for the deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Minimum withdrawal amounts and maximum limits apply.

Verified withdrawal requests are generally processed within 30 minutes to 24 hours. However, delays may occur due to KYC verification or other reasons. sona101 app reserves the right to place suspicious withdrawal requests on hold pending investigation.

08 Prohibited Activities

The following activities are strictly prohibited on sona101 app and may result in permanent account closure and forfeiture of funds:

• Creating multiple accounts or using another person's account.
• Manipulating or abusing the bonus system.
• Attempting to manipulate the platform through hacking, malware, or other technical means.
• Money laundering or use of illegally obtained funds.
• Threatening or harassing other members.
• Gaining an unfair advantage through collusion or team play.
• Playing games via bots or automated methods.

09 Account Closure & Suspension

Sona101 app may close or suspend an account under the following circumstances:

• In the event of a Terms & Conditions violation.
• If fraud or suspicious activity is detected.
• Failure to provide KYC documentation.
• At the member's own request (self-exclusion).

You may request to close your account at any time. Before doing so, ensure that any legitimate funds in your wallet have been withdrawn. If an account is closed due to a Terms violation, wallet funds may not be returned.

10 Limitation of Liability

Sona101 app is an entertainment platform. sona101 app is not liable for any financial losses resulting from gaming. Players participate at their own risk.

• Sona101 app accepts limited liability for losses arising from technical errors or server outages.
• Sona101 app is not responsible for errors caused by third-party payment providers.
• Sona101 app is not responsible for any disruption to gameplay caused by internet connectivity issues.

Sona101 app is committed to maintaining a fair and transparent environment. Should any technical issues arise, we will work to resolve them promptly.

11 Changes & Updates

Sona101 app reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes via email or a platform notification.

• Updated Terms & Conditions take effect from the date they are published.
• Continued use of sona101 app after any changes have been made will be considered acceptance of the updated Terms & Conditions.
• If you do not agree to the updated Terms, you may request to close your account.

The latest version will always be available on this page. Check the "Last Updated" date at the top of the page.

12 Contact

If you have any questions or comments regarding these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the sona101 app platform.
• Response Time: Usually within 30 minutes.

For dispute resolution, please contact sona101 app customer support first. Our team will work to resolve your issue promptly and fairly.