Sona101 app's Privacy Policy — Your data, our responsibility

01 Introduction

Sona101 app (referred to as "we", "us", or "the platform") is an online gaming and betting platform serving users in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") explains in detail how we collect, use, store, and protect your personal data.

By accessing, registering, or using sona101 app, you consent to the data processing described in this Privacy Policy. If you do not agree, please do not use sona101 app.

This Policy applies to the sona101 app website, mobile app, and all related services. We may update this Policy from time to time — any changes will be published on this page.

02 What Data We Collect

Sona101 app only collects information necessary to provide our services. The types of data we may collect include:

Personal Identification Information:

• Full name and date of birth (for age verification)
• Email address (for communication and account verification)
• Mobile number (for security verification)
• Current address (as part of the KYC process)
• National ID or passport number (for KYC verification)

Financial Information:

• BKash, Nagad, or Rocket mobile banking number
• Transaction history & amounts
• Deposit & Withdrawal Records

Technical Information:

• IP Address & Device Information
• Browser type and operating system
• Platform Activity Logs
• Login time & location data

03 How Data Is Collected

Sona101 app collects your information through several methods:

• Direct Collection: Information you provide directly during registration, account updates, or the KYC process.
• Automated Collection: Technical data is collected automatically while you use the platform through cookies, log files, and session tracking.
• From Third Parties: Transaction verification data from payment providers such as bKash and Nagad.
• Identity Verification Agencies: Data from an approved identity verification service to complete KYC.

Sona101 app never collects sensitive information without your consent. The purpose is always clearly stated before any data is collected.

04 How Your Information Is Used

Sona101 app uses your information for the following purposes:

Sona101 app never uses your data beyond the purposes listed here. To opt out of marketing communications, contact support at any time.

05 Data Sharing Policy

Sona101 app does not sell or rent your personal information to third parties. Data may only be shared in the limited circumstances outlined below:

• Payment Providers: Only the information necessary to process transactions with payment providers such as bKash, Nagad, and Rocket.
• KYC Provider: With authorized agencies for identity verification.
• Legal Compliance: In response to lawful requests from government authorities under Bangladeshi law.
• Fraud Prevention: With security agencies to prevent fraud or illegal activity.

Whenever information is shared with third parties, they are contractually bound to uphold our privacy standards.

06 Security Measures

Sona101 app uses industry-standard security measures to keep your data safe:

• SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
• Firewall Protection: Advanced firewall active to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular third-party audits to identify system vulnerabilities.
• Restricted Access: Only authorized personnel have access to user data.
• Data Backup: Secure backup systems to minimize the risk of data loss.

Please note that no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone. sona101 app will never ask for your password by email or phone.

07 Cookie Policy

Sona101 app uses cookies to ensure the platform runs smoothly and to improve your experience. We use three types of cookies:

• Essential Cookies: Essential for maintaining login sessions and core platform functionality.
• Functional Cookies: To remember your preferences and settings (such as language selection).
• Analytics Cookies: To analyze platform usage — completely anonymously.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

08 Your Rights

As a registered member of sona101 app, you have the following rights regarding your personal data:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request restrictions on how we use your data.
• Marketing Opt-Out: The right to opt out of promotional communications.

To exercise these rights, contact the sona101 app support team. Requests are typically processed within 30 business days. In some cases, certain data may not be erasable due to legal obligations.

09 Data Retention Period

Sona101 app does not retain data beyond what is necessary. Our general policy is:

• Data for active accounts is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years in accordance with legal requirements.
• Personal data is securely deleted after account closure, except where retention is required by law.
• Log files are automatically deleted after 12 months.

10 Data of Minors

Sona101 app is strictly for users aged 18 and over. We do not knowingly collect data from minors.

If a parent believes their child has registered by mistake, please contact support — we will act promptly.

11 Policy Updates

Sona101 app may update this Privacy Policy from time to time. When changes are made:

• Important changes will be communicated via email or platform notification.
• Updated policies take effect from the date of publication.
• Continued use of sona101 app after any changes will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of this page will always reflect the most recent version.

To view previous versions of the policy, please contact our support team.

12 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available on the sona101 app platform 24/7.
• Response Time: Usually within 24 hours.

Your privacy matters to us. Do not hesitate to raise any concerns — our team is always ready to help.